Program

Becky Neugent, President, APCO International

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Becki Green, Emergency Operations Coordinator, Murfreesboro Emergency Communications Center
Ryan Chambers, Sales Executive, Mindbase

Hear first-hand accounts of the stress and trauma of working in 9-1-1 and how public safety telecommunicators have overcome their challenges to become more resilient.

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Raymond Lee, AIA; Joshua Mandell, AIA; FGM Architects (FGMA)

The physical environment in which we work has a profound impact on our health and well-being. Speakers will delve into the innovative strategies, evidence-based principles, and inspiring case studies that illustrate how quiet rooms, break rooms and other ECC spaces can promote wellness.

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Celeste Baldino, Dep. Dir. - Operations, Charlottesville-UVA-Albemarle ECC
Becki Green, Emergency Operations Coordinator, Murfreesboro Emergency Communications Center
Ryan Chambers, Sales Executive, Mindbase

Peer support programs are one of the best tools available for helping your team manage the stress of their jobs. Hear recommendations from APCO's Health and Wellness Committee based on an analysis of nearly 40 agencies' programs.

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Melissa Alterio, Executive Director, Cobb County Department of Emergency Communications

In this engaging session, we will delve into the strategies, practices, and mindset shifts necessary to create a workplace where employee wellness thrives. You'll leave with actionable insights and a roadmap to begin or enhance your journey toward building a culture that supports the well-being of an ECC's most valuable asset—its people.

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Jim Marshall, CEO, 9-1-1 Training Institute

Every ECC needs a strong working relationship with mental health professionals (MH Pros) who are culturally competent with 9-1-1 professionals, use evidence-based treatments, and can serve as a guide to other mental health resources within and beyond your EAP. Many 9-1-1 professionals are struggling to find such a helper. Identifying and establishing relationships with qualified clinicians whom your personnel can trust is difficult! In this session, a licensed MH Pro embedded in the 9-1-1 community will empower you to:

• Define four critical purposes and benefits of achieving an established relationship between your agency and an MH Pro
• The criteria you (as an individual or agency) need to vet candidate-clinicians and your current EAP providers
• The equipping process for preparing them to serve your ECC
• Next steps (with resources) to find and and connect with candidate-clinicians

Ryan Chambers, Sales Executive, Mindbase; Alison Venable, Government Relations Counsel, APCO International, Moderated by Mark Reddish, Senior Counsel and Manager of Government Relations, APCO International

Panelists will describe the training and handling of support animals, including considerations for their use in ECCs and for individuals.

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Melissa Alterio; Executive Director, Cobb County Department of Emergency Communications Jim Marshall, CEO, 9-1-1 Training Institute

We will conclude the Wellness Summit with an interactive review of key issues and recommendations for moving the 9-1-1 community toward a healthier, more resilient future.

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